SYD Duty Free

Member Login

Show/Hide Member Login Form

Select a language:

Secure Payment Options:

Terms & Conditions

This website is owned and operated by The Nuance Group (Australia) Pty Ltd trading as First Duty Free and/or SYD Duty Free (“Nuance” or “we” or “us” or “our”). By entering, accessing or using our website in any way, you agree to comply with the following Terms and Conditions, our Privacy Policy and any other laws or regulations which apply to this website. In addition, when you purchase any products or services through this website, you will do so subject to our Terms & Conditions and such further terms and conditions as may be notified to you. By using this website, you acknowledge that you have read and understood all of the Terms and Conditions and agree to be bound by them. However, if you do not or cannot accept our Terms and Conditions in full and without modification, you must stop using our website immediately.

We may revise and update our Terms and Conditions at any time and your continued usage of this website means you accept those changes. The information contained on this website is intended to apply in Australia only. While Nuance aims to ensure that the information in this website is correct, sometimes errors do occur for which we apologise. Please refer back to this page from time to time so that you are aware of the current terms and conditions. We do not undertake to keep this website updated.

As a condition of your use of this website, you warrant that:
(a) you are at least 18 years of age;
(b) you will use this website only in accordance with these Terms and Conditions; and
(c) the information you provide via this website will be accurate and complete, and will not be misleading, deceptive or likely to be misled or deceive.

Your use of this website
You may only use this website for lawful purposes. When using this website, you must not:

(a) impersonate any person or entity;
(b) make any fraudulent speculative or false enquiries or bookings;
(c) post or transmit to or via this website any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
(d) knowingly transmit any virus or other disabling feature to the website;
(e) interfere with, disrupt, or create an undue burden on the website or the associated systems;
(f) frame or mirror any part of the website without our written approval; or
(g) except to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the website or cause any other person to do so.

Your use of this website or any information on this website is entirely at your own risk. Nuance makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. Nuance expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website may contain links to other internet sites provided by third parties. The provision of any of these links does not represent an endorsement by Nuance of those internet sites, nor does Nuance make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third party internet sites. Nuance expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

To the maximum extent permitted by law (including without limitation the Australian Consumer Law), Nuance is not liable to you or anyone else for any:
• decision, action or inaction taken in reliance on the information in, or connected with, this site;
• losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website;
• your use or misuse of this website or any information or material contained in this website;
• the loss or modification of information or material transmitted from this website;
• any defect, technical problem or virus attached to or arising from this website or the server;
• any injury or illness you or any other person sustains as a result of using this website;
• the products displayed being unavailable at any time;
• your inability to access or use the website or any material on the website;
• the loss of confidentiality in any information or material transmitted to or from the website.

To the maximum extent permitted by law (including the Australian Consumer Law), Nuance does not make any guarantees or warrant that this website will be available in any place, free of faults or error, free from unauthorised interception or access, or free from blockages, delays, network failure, congestion, interferences of faults of any kind.

Non-commercial use only
You may only use this website for your own personal use (which will at all times be reasonable, not abusive) or for purposes legitimately connected with purchasing our products.

You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.

Placing orders and collecting products
Orders on this website can only be placed by a person who is departing Australia or arriving in Australia on an international flight, whether as a passenger or a member of the cabin crew of the aircraft.

Any order placed by you on this website is an offer by you to purchase a particular product for the price specified on this website at the time you place your order. You acknowledge that, by placing an order, you are agreeing to pay for the product(s) ordered and to collect the product(s) from your nominated collection point.

To place an order on this website you will need to input your contact details and your flight and travel details, including your passport number. You will also need to nominate a collection date and collection location at the relevant airport for the product(s) ordered. If you do not supply any of the mandatory details requested we will not be able to process your order.

You acknowledge that all Orders are for Goods intended for personal and non-commercial use only, and quantity restrictions may apply.

Individual customers will be prevented from purchasing and/or collecting goods in excess of their duty free allowance.

Orders must be made at least 24 hours prior to departure or arrival in Australia, as the case may be.

Product(s) must be collected at the nominated collection point at the relevant airport specified on your order:
(a) If you have nominated collection on departure from Australia you must collect your goods at the collection point prior to boarding your flight. The collection point is located in our store after you have cleared customs. Due to customs regulations, orders not collected prior to departing Australia cannot be collected upon your return, and a full refund of your product(s) will be provided instead.
(b) If you have nominated collection on arrival to Australia you must collect your goods in our store at the collection point prior to clearing customs. Due to customs regulations, orders not collected prior to passing through customs cannot be supplied to you, and full refund of your product(s) will be provided instead.

To collect your order you must present:
(i) a printed copy of your purchase receipt.
(ii) the relevant travel documents correlating with the flight details nominated on your order form.
(iii) your passport.
(iv) the credit card used to make payment of the order to verify yourself as the card holder. Failure to provide the credit card will result in your web order being cancelled.

You agree to inspect the product(s) immediately on collection. You must notify our staff immediately of any shortfall or incorrect orders. If you do not notify our staff of any shortfall or incorrect order then you may not subsequently make a claim to Nuance in respect of such shortfall or other error. This does not exclude any rights you may have at law if the goods do not correspond with the description, sample or demonstration model provided.

Prices and payment
All references to $ and dollars on this website are in Australian currency. The price payable for any product(s) is the price specified on this website at the time of placing the order. Payment for product(s) must be made by a valid credit card using the ordering facility on the website. We accept Visa, Mastercard, American Express, Bankcard, Diner’s Club, and JCB credit cards only. No other form of payment will be accepted. All products must be paid for in full on the website before your order can be processed.

Availability of products
Due to popularity or interruption of supply, some items may be unavailable or out of stock. Not all products or promotional offers available in our stores are available for purchase online. Product specifications may change from time to time. We reserve the right to make these changes at any time and without notice.

Advice and technical information
Any advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Nuance in relation to any products is given in good faith and is believed by Nuance to be appropriate and reliable. However, any such advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Nuance in relation to any products supplied by Nuance is approximate only.

Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The product/s you purchase may come with a warranty for a limited period which offers rights and remedies in addition to those you may have under applicable laws. Information about any such warranty will be included with the product/s. For more details about warranties or consumer guarantees for our products, contact us on 1 800 733 000.

Nuance is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner. Nuance's Privacy Policy outlines how and when personal information is collected, stored and distributed by Nuance. Review our Privacy Policy here.


Last updated: August 2014